Refund and Cancellation Policy

 

Cancellation

 

- You can cancel your order before it ships.

- To cancel, contact us at maxpointb2b@gmail.com with your order number.

- We will refund your payment in the original payment method.

 

Refund

 

- If we cancel your order due to stock unavailability or shipping issues, we will refund your payment in full.

- For returns due to damage or incorrect item, we will refund only the item price and not shipping cost.

- For buyer's remorse or change of mind, we may offer store credit or partial refund.

 

Refund Process

 

- Refunds are processed within  5-7 business days of receiving the returned item.

- Refunds are made in the original payment method.

- You will receive an email notification when the refund is processed.

 

Return

 

- To return an item, contact us at maxpointb2b@gmail.com within 7 days of delivery.

- Items must be in original packaging with all tags and accessories.

- Return shipping costs may be borne by you or us, depending on the reason for return.

 

Non-Refundable Items

 

- Certain items, such as clearance or personalized products, may be non-refundable.

- These items will be clearly marked during checkout.

 

Changes to This Policy

 

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting.

 

If you have any questions or concerns about our refund and cancellation policy, please contact us at maxpointb2b@gmail.com.